Official Privacy Statement
Last Updated: October 2026
1. Introduction
Welcome to Home Shifting Services ("we", "our", or "us"). We specialize in providing premier residential and commercial moving, packing, loading, unloading, transportation, and warehousing solutions across Pakistan, including Islamabad, Rawalpindi, Lahore, Karachi, Peshawar, Multan, and surrounding areas.
We respect your privacy and are deeply committed to protecting personal identifiable information (PII) that you share with us. This Privacy Policy outlines our transparent data handling practices, explaining what information we collect when you visit our website (homeshiftingservices.com), request a free shifting quote, communicate with our relocation consultants, or utilize our moving services.
By accessing our website or utilizing our services, you acknowledge and agree to the data collection and usage practices described in this policy.
2. Information We Collect
We collect only the necessary information required to provide you with prompt, accurate moving quotations, schedule transport crews, and fulfill your relocation requirements safely.
A. Information You Provide Voluntarily
- Contact Details: Your full name, mobile/phone number, WhatsApp contact number, and email address.
- Relocation Information: Current location (pickup address/city), destination location (delivery address/city), preferred shifting dates, building floor numbers, and elevator availability.
- Inventory & Service Specifics: Types of household or office goods, fragile items, furniture volume, packing material requirements, and any specialized loading instructions.
- Customer Inquiries & Communications: Records of your calls, WhatsApp messages, inquiry form submissions, or emails sent to our support team.
B. Information Collected Automatically
- Technical Data: Your Internet Protocol (IP) address, browser type and version, device identifier, operating system, screen resolution, and language preferences.
- Usage & Navigation Details: Pages viewed, time spent on individual pages, referring website URL, bounce rate, links clicked, and button interactions (such as clicking the "Call Now" or "Get Free Quote" buttons).
3. How We Use Your Information
We use your information strictly for legitimate business and customer service purposes, including:
- Calculating and providing transparent, custom price quotes for home or office shifting.
- Scheduling vehicle dispatch, assigning packing specialists, and executing your moving booking on time.
- Contacting you via telephone call, SMS, or WhatsApp to confirm moving schedules, driver arrival times, or address clarifications.
- Providing ongoing customer support, answering questions, and handling feedback or claims.
- Detecting, preventing, and mitigating fraudulent activities, unauthorized access, or safety incidents.
- Analyzing website traffic trends and user experience to improve site loading speed, content, and mobile usability.
4. Google Ads & Third-Party Tracking Technologies
To help prospective customers discover our professional home shifting services when searching online, we participate in Google Advertising programs (Google Ads), including Search Network campaigns, Call Ads, and Conversion Tracking.
Important Google Advertising Disclosures
In compliance with Google's Advertising Policies and Third-Party Transparency requirements:
- Third-party vendors, including Google, use cookies and device identifiers to serve ads based on prior visits to our website.
- Google's use of advertising cookies enables it and its partners to serve ads to users based on their visits to our site and/or other sites across the Internet.
- We utilize Google Ads Conversion Tracking and Google Tag Manager to measure campaign performance (e.g., measuring how many users click the phone button to call our moving hotline). This data is aggregated and does not expose personally identifying secrets to third parties.
- We do not pass Personally Identifiable Information (such as your full name, exact physical address, or phone numbers) to Google in clear text or violate Google's policy against transmitting PII.
5. Cookie Management & How to Opt-Out
Cookies are small text files placed on your device to ensure proper website functionality and assist in marketing measurement. You have complete control over your cookie preferences.
How to Opt-Out of Personalized Google Ads:
Browser-Level Cookie Controls:
Most web browsers (Chrome, Edge, Safari, Firefox) automatically accept cookies, but allow you to modify settings to decline cookies or alert you when a cookie is placed. Please note that disabling essential cookies may impact certain interactive features on our website.
6. Information Sharing & Third-Party Disclosure
We Never Sell Your Personal Information
Home Shifting Services does not sell, rent, trade, lease, or monetize your personal information to third-party brokers, marketing lists, or telemarketers under any circumstances.
Your information is only shared under the following limited and controlled conditions:
- Operational Field Crew: Drivers, supervisors, and packing teams assigned to your relocation receive only the necessary contact name, phone number, and address to execute your pickup and delivery safely.
- Essential Technical Providers: Secure hosting providers, analytics platforms, or SMS gateway providers who adhere to strict data confidentiality agreements.
- Legal Obligations: When strictly required by law, court order, governmental regulation, or to protect the vital legal rights, property, and physical safety of our company, staff, or clients.
7. Data Security & Retention
We implement comprehensive physical, managerial, and electronic safeguards designed to secure your personal data against loss, misuse, unauthorized access, disclosure, alteration, or destruction:
- All data transmissions across our website are encrypted using standard SSL / TLS protocols (HTTPS).
- Access to booking records and customer information is restricted strictly to authorized operations personnel on a need-to-know basis.
- We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, complete ongoing moving contracts, maintain accounting and tax compliance, and resolve any customer disputes.
8. Your Privacy Rights & Choices
You have full sovereignty over the personal information you entrust to us. You hold the right to:
- Access & Review: Request a copy of the personal details we maintain regarding your inquiries or bookings.
- Correction & Updates: Request rectification of inaccurate or outdated contact numbers or destination addresses.
- Erasure & Deletion: Request the deletion of your personal records from our active operational databases, subject to any legal or invoicing obligations.
- Opt-Out of Communications: Request that we cease sending quote follow-ups or non-essential notifications by replying to our messages or notifying our helpline.
To exercise any of these rights, simply contact us via email or phone using the details listed below. Requests are handled promptly without any administrative fees.
9. Children's Privacy
Our moving and shifting services are exclusively directed to adults, homeowners, tenants, and business representatives capable of entering into binding service agreements. We do not knowingly solicit or collect personal information from individuals under 18 years of age. If you believe a minor has submitted personal information to our site, please contact us immediately for prompt deletion.
10. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our operational procedures, advertising practices, or evolving regulatory and Google Ads policy requirements. Any revisions will be published immediately on this page with an updated "Last Updated" date at the top. We encourage you to review this page periodically.
11. Contact Us Regarding Your Privacy
If you have any questions, concerns, comments, or data requests regarding this Privacy Policy or our privacy practices, please contact our privacy compliance team through any of the following channels:
